I need help. Can BTC Direct be reached via email or live chat?
How do I contact support?
Since cryptocurrencies are still very new, we can imagine it's nice to receive some support when placing an order, for example. That's why we are ready to help you every day of the week with all your questions.
We offer support by email and chat:
Email: When you click Submit a request you can contact us via email. We will do our best to answer all questions as soon as possible.
Chat: You can find our chat at the bottom right of the Frequently Asked Questions page and on your personal account when you are logged in. Click on the blue chat button to open the window and send your message.